Exchange and Return Policy
Exchanges are accepted for products that show no signs of use, within 30 days of the receipt date. For voltage exchanges on machines, transportation costs will be covered by the customer. Returns follow the Consumer Protection Code and may be made within 7 days of receiving the product. For exceptional situations, please contact us at +55 (31) 3295-1631 or [email protected].
For international customers, we understand that distance and shipping costs may impact the time and process for exchanges and returns. We are here to review each case and provide the necessary support.
